CONFLICT: It's not what happens it's how you handle it! I once added up the cost of unresolved conflict. We tracked the amount of time needed to resolve a situation that should never have escalated as it did. By the time we added up the number of meetings and the hours of each person's salary, the cost to resolve the interpersonal conflict between two employees from different departments was a whopping $5,000! When we handle conflict constructively, we build trust and strengthen relationship with people. We also save money. Unfortunately, the models we learned in the past taught us to avoid conflict, trivialize feelings and place blame and judge others. This session will offer practical tools to effectively deal with conflict in positive ways. Here's what the session covers: What is conflict and how it affects us Values and cultural norms that influence how we do or do not resolve conflict How to control our natural reactions to negative situations Separating issues from personal conflict Is your issue a one or a ten on the importance scale? Identifying behaviors, inferences and judgments Essential communication skills to handle conflict effectively Strategies for handling difficult people and situations Problem-solving that builds relationship Using assertive versus aggressive behaviors Making conflict a positive learning experience | Credit Union Values | Walking the Member Service Talk | Walking the Internal Service Talk | Exceptional Teamwork | You Have the Power | Conflict | Consultive Selling | One on One Coaching | Effective Training? | Presentations & Speaking | Train-the-Trainer | Coaching Skills |

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