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Consumers are faced with hundreds of marketing messages every day. How credit unions distinguish themselves from everyone else is through their values and service. How do consumers decide where to take their business? How can credit unions promote their unique advantages? What are the consequences if credit unions don't?

This inspirational keynote or all-day workshop, explores practical ways to walk the credit union talk and celebrate the unique contribution CU's make around the world. Through practical exercises and real-life case studies, participants will develop how to translate their unique values and brand into practice. We'll answer the question of how our service culture distinguishes credit unions in the eyes of our members.

Remember, it's less expensive to keep a member than to entice them back once they're gone!

  • What consumers look for in financial institutions
  • How the development of the credit union idea meets today's consumer needs
  • How a service culture will draw members to credit unions
  • How credit union operating values and principles promote our unique advantages
  • Examples of success stories from credit unions around the world
  • Create an action plan to practice credit union values and service every day at work
  • | Credit Union Values | Walking the Member Service Talk | Walking the Internal Service Talk | Exceptional Teamwork | You Have the Power | Conflict | Consultive Selling | One on One Coaching | Effective Training? | Presentations & Speaking | Train-the-Trainer | Coaching Skills |
    Seattle Office - PO Box 547 - Edmonds, WA - USA - 98020
    For more information, contact Carol Schillios
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